Privacy Policy

1. Information we collect

We may collect information you choose to provide through enquiry and contact forms, such as your name, email address, telephone number, service interest, location or postcode, preferred contact method, and message.

2. How we use enquiry information

Information may be used to respond to enquiries, understand requested services, communicate about next steps, and administer an agreed relationship where applicable.

3. Lawful basis

The appropriate lawful basis for processing should be confirmed for each processing activity. Where special category information could arise, the appropriate additional condition should be identified before such information is collected or used.

4. Data sharing and service providers

Any third-party email, hosting, analytics, form, or other service provider used by the website should be documented here, together with the relevant safeguards and contractual arrangements.

5. Data retention

Retention periods should be defined according to the purpose of processing, legal requirements, operational needs, and the company’s documented data-retention policy.

6. Security

Appropriate technical and organisational measures should be used to protect personal information from unauthorised access, alteration, disclosure, or loss.

7. Your privacy rights

Depending on the circumstances, individuals may have rights concerning access, correction, deletion, restriction, objection, portability, and other rights under applicable UK data protection law.

8. Cookies and analytics

If analytics, marketing, embedded media, or other non-essential cookies are used, the website should explain them and implement an appropriate consent mechanism where required.

9. Privacy contact

Privacy enquiries can be directed to enquiries@fcpservices.co.uk. Any dedicated privacy contact or Data Protection Officer details should be added if applicable.

10. Review

This notice should be reviewed whenever the website, services, data processing, suppliers, or legal requirements change.